9 min read
Caroline Duncan: Aug 26, 2024 5:45:00 PM
IT helpdesks in large organizations are often extremely busy places, with staffing and budgetary issues that can affect the ability to deal with large volumes of help requests, which is a major...
9 min read
Caroline Duncan: Jan 5, 2023 12:30:00 PM
In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.
4 min read
Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the...
4 min read
Caroline Duncan: Jul 24, 2019 3:38:30 AM
Having effective internal communications systems in place is critical for any organization. It ensures that everyone is on the same page, important information is shared easily, helps to build a...
2 min read
Caroline Duncan: Jan 23, 2019 11:10:00 PM
Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.
3 min read
Caroline Duncan: Jan 10, 2019 5:23:58 AM
Your IT department has an important role to play in your organization, keeping it connected with information technology software and hardware, troubleshooting, providing advice and support and making...
2 min read
Caroline Duncan: Dec 20, 2018 5:24:42 AM
With a new year upon us, it’s a great time to take stock of your business practices to determine if they are helping you to get the most bang for your buck.
2 min read
Caroline Duncan: Dec 13, 2018 5:05:34 AM
Help desk managers have a tough job trying to manage the expectations of the organization they work for, keeping computer systems and networks up and running, while troubleshooting any emerging...
3 min read
Caroline Duncan: Nov 8, 2018 2:17:30 AM
The IT help desk operates in a challenging environment. Help desk staff have to juggle many competing priorities and demands while also dealing with unforseen issues that could end up becoming a...
2 min read
Caroline Duncan: Oct 25, 2018 4:55:36 AM
Your company’s IT help desk has an important role to play, providing support and trouble shooting technical issues that your employees may be facing on any given day.
