9 min read
Caroline Duncan: Dec 20, 2024 10:00:00 AM
When your company faces a crisis, it is important that you are prepared for both business continuity and disaster recovery so that you can resume your operations as quickly as possible. Understanding...
9 min read
Caroline Duncan: Aug 26, 2024 5:45:00 PM
IT helpdesks in large organizations are often extremely busy places, with staffing and budgetary issues that can affect the ability to deal with large volumes of help requests, which is a major...
9 min read
Caroline Duncan: May 13, 2024 9:03:00 AM
Developing a consistent process to onboard new employees into your organization ensures that from the very start they feel as though they are part of a cohesive team, while management can also be...
5 min read
Caroline Duncan: Jan 4, 2024 9:15:00 AM
In the ever-evolving landscape of contemporary business, where uninterrupted operations are essential, the potential repercussions of power outages loom large. This article aims to shed light on the...
11 min read
Caroline Duncan: Oct 16, 2023 9:29:00 AM
In this article, you will learn about different types of scheduled maintenance messages and tips for writing them. You will also find examples of maintenance messages and downloadable IT outage...
6 min read
Caroline Duncan: Oct 5, 2023 8:00:00 AM
Every organization needs to ensure cybersecurity awareness among employees to help protect data and systems. It’s important that employees understand and are mindful of the day to day situations that...
4 min read
Caroline Duncan: Jul 17, 2023 6:42:55 AM
If your business is looking to achieve operational excellence and maintain a competitive edge in today’s technology-driven world, investing in and implementing monitoring and incident detection...
9 min read
Caroline Duncan: Jan 5, 2023 12:30:00 PM
In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.
2 min read
Caroline Duncan: Sep 12, 2022 8:08:12 AM
IT departments often have important information to share with their organizations but may find it difficult to do so effectively. Using innovative tools and thinking outside the box can help to...
4 min read
Caroline Duncan: Aug 31, 2022 4:45:00 AM
The background on your employees’ computer desktops is valuable real estate for communicating with them. The space can be used to display all sorts of messaging, from corporate values to reminders...
