9 min read
Caroline Duncan: Aug 26, 2024 5:45:00 PM
IT helpdesks in large organizations are often extremely busy places, with staffing and budgetary issues that can affect the ability to deal with large volumes of help requests, which is a major...
4 min read
Caroline Duncan: Jul 17, 2023 6:42:55 AM
If your business is looking to achieve operational excellence and maintain a competitive edge in today’s technology-driven world, investing in and implementing monitoring and incident detection...
9 min read
Caroline Duncan: Jan 5, 2023 12:30:00 PM
In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.
4 min read
Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the...
2 min read
Caroline Duncan: Jan 23, 2019 11:10:00 PM
Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.
3 min read
Caroline Duncan: Jan 21, 2019 11:00:00 PM
While the staff in the IT department might be hard-working, dedicated professionals who are committed to delivering excellent information technology solutions to the company, they may not get the...
2 min read
Caroline Duncan: Oct 31, 2018 8:04:59 AM
At some point, even the best maintained systems have to go offline. Often for maintenance and upgrades!
2 min read
Caroline Duncan: Sep 14, 2018 1:26:22 AM
So it’s time to prepare a budget for your IT department. Perhaps this is the first time to do it, or maybe it’s an annual task that you dread.
3 min read
Caroline Duncan: Sep 7, 2018 6:16:38 AM
Quite often other areas of the business have a negative perception of the IT department and the staff who work within it, considering them to be inflexible, unhelpful, obstructive and rude.
3 min read
Caroline Duncan: Aug 15, 2018 3:47:09 AM
You know that your IT department is staffed by competent, qualified and hard-working employees. But the perception held by the rest of the organization may be the opposite.
