9 min read
Caroline Duncan: Dec 20, 2024 10:00:00 AM
When your company faces a crisis, it is important that you are prepared for both business continuity and disaster recovery so that you can resume your operations as quickly as possible. Understanding...
6 min read
Caroline Duncan: Dec 18, 2024 11:00:00 AM
Business continuity is about having a plan for when emergencies or difficult situations may arise. These situations could be categorized as internal or external threats. Business operations need to...
5 min read
Caroline Duncan: Jan 4, 2024 9:15:00 AM
In the ever-evolving landscape of contemporary business, where uninterrupted operations are essential, the potential repercussions of power outages loom large. This article aims to shed light on the...
11 min read
Caroline Duncan: Oct 16, 2023 9:29:00 AM
In this article, you will learn about different types of scheduled maintenance messages and tips for writing them. You will also find examples of maintenance messages and downloadable IT outage...
4 min read
Caroline Duncan: Jul 17, 2023 6:42:55 AM
If your business is looking to achieve operational excellence and maintain a competitive edge in today’s technology-driven world, investing in and implementing monitoring and incident detection...
9 min read
Caroline Duncan: Jan 5, 2023 12:30:00 PM
In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.
4 min read
Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the...
5 min read
Caroline Duncan: Apr 7, 2021 6:04:29 AM
Major incidents are events that occur in an organization that are generally critical in nature and require urgent attention in order to remediate the problem. Each business will have its idea of what...
3 min read
Caroline Duncan: May 19, 2020 7:35:00 AM
IT system outages can happen when you are least expecting them. If you should find your systems are down unexpectedly, having a plan in place to deal with it will help you to smoothly go into...
7 min read
Caroline Duncan: Nov 8, 2019 5:51:36 AM
IT outages are a part of modern business life. There can be many reasons for them, ranging from planned maintenance and upgrades through to software bugs, internet service provider problems all the...
