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Caroline Duncan

Caroline Duncan has been writing for DeskAlerts since 2017. Caroline has worked in media and corporate communications roles for almost three decades. This includes radio, magazines and online publishing, as well as internal and external strategic communications leadership roles with government and not-for-profit agencies. She is passionate about improving internal communications in large organizations to help boost staff engagement and improve business outcomes. She lives in Australia, and has a Bachelor’s degree majoring in Communications from the University of Canberra.

A great tool to engage your staff

2 min read

The DeskAlerts Survey Tool: When and Why You Need It

If you’re looking to increase employee engagement, reduce your staff turnover and maintain good relationships with internal and external clients, assessing the attitudes and perceptions of employees with a staff survey is essential.

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internal staff training

2 min read

How to Measure the Success of Employee Training

Investing in training and development for staff makes good business sense: employees who have up-to-date skills and knowledge are an asset to the organization, contribute to profitability and give...

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employee training

2 min read

How to Deliver Training to Your Employees

Learning and development are extremely important for any organization that wants to invest in its people and ensure they keep their skills and knowledge up-to-date.

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IT outage

2 min read

What CIOs Can Learn from Major IT Outages

Over the past few years there have been many high-profile cases of major IT outages slamming companies around the world.

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IT outage

2 min read

How to Prevent IT Outages from Becoming a Reality

We all rely on computing and communications systems to do so much of our everyday work in business, so when systems go down it can be inconvenient at best – and catastrophic at worst.

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CIO choose DeskAlerts

2 min read

Why CIOs Choose DeskAlerts

Running an IT department is a demanding gig. A Chief Information Officer (CIO) is tasked with setting and leading the technology strategy for an entire organization, and works alongside the company’s...

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IT management

2 min read

The Four Biggest IT Management Mistakes

Mistakes are a part of life… they happen. We all make them at some point. Some are little mistakes and we can learn and grow from them and others are catastrophic and can have long-lasting,...

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IT challenge

2 min read

Five of the Biggest Challenges Faced by IT Leaders

The modern business place is fast-paced and set in a landscape of constantly evolving technology and challenges. It can feel as though the goal posts are constantly changing for many business...

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desktop alert

2 min read

When and Why Do You Need Desktop Alerts?

Situations arise in the workplace where you need to send information to all of your employees and be confident that they have received it.

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healthcare emergency preparedness

2 min read

Effective Response to Disaster Threats in Hospitals

Natural and manmade disasters can happen anywhere around the world at any time. In fact millions of people are affected by these every year.

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Alert software solutions play a vital role in helping organizations effectively communicate and disseminate important messages to employees in a timely and targeted manner. Leveraging alert software can enable organizations to streamline communication processes, ensure message delivery, and enhance employee awareness of critical information and updates. Implementing alert software solutions can empower organizations to improve emergency preparedness, boost employee engagement, and foster a culture of efficient and responsive communication within the workplace.