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Caroline Duncan

Caroline Duncan has been writing for DeskAlerts since 2017. Caroline has worked in media and corporate communications roles for almost three decades. This includes radio, magazines and online publishing, as well as internal and external strategic communications leadership roles with government and not-for-profit agencies. She is passionate about improving internal communications in large organizations to help boost staff engagement and improve business outcomes. She lives in Australia, and has a Bachelor’s degree majoring in Communications from the University of Canberra.

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3 min read

Best Practices for IT Risk Management

Information technology professionals have an important role to play in keeping an organization’s IT infrastructure up and running, ensuring it functions smoothly and is secure.

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Apps for internal office communication

2 min read

9 Internal Communication Apps for Business

There are many ways you can improve internal communications within your organization, and one of the best ways is to embrace and harness new technology.

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Business communication process

2 min read

Tips for Internal Business Communication

Having effective internal communication practices in place in your business helps to ensure that all members of your organization work collaboratively towards common goals. The result of this is...

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Effective employee communication

2 min read

Desktop Messaging Software: What Type Is Right for Your Business?

Forward-thinking organizations are always striving to improve and optimize their internal communications practices. Desktop messaging services are gaining in popularity to help improve communications...

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Things your IT help desk want you to know

2 min read

The Most Horrible Helpdesk Requests

When you work on the IT help desk it can feel like you hear the same things over and over and over again.

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A job of a Chief Information Officer has a lot of challenges

2 min read

The Top 5 Reasons CIOs Get Fired

There’s a joke that the acronym for a Chief Information Officer – CIO - stands for “career is over”. Like many jokes, there is some substance to it. A CIO has a lot of responsibility and a lot on his...

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Train staff what to do in case of emergency

2 min read

Emergency Preparedness Training for Employees

No organization wants to be caught up in a disaster, but every organization needs to be prepared just in case.

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Managing cyber security

2 min read

How to Reduce the Probability of a Cyber Threat

Cyber crime is big business for cyber criminals… and it’s a threat that’s increasing all the time. In fact it is predicted that the cost of cybercrime will cost the global economy as much as $6...

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IT leaders challenges

2 min read

7 Biggest Mistakes CIOs Make in Critical Situations

Chief Information Officers (CIO) have one of the most important roles in any organization – they’re the most senior technology executive and help set and lead the technology strategy for their...

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Safe workplaces for employees

2 min read

How to Manage Workplace Safety with DeskAlerts

Employers have a duty of care to employees to provide a safe working environment – both physically and emotionally – free from health and safety risks. There are also laws around the world that...

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Alert software solutions play a vital role in helping organizations effectively communicate and disseminate important messages to employees in a timely and targeted manner. Leveraging alert software can enable organizations to streamline communication processes, ensure message delivery, and enhance employee awareness of critical information and updates. Implementing alert software solutions can empower organizations to improve emergency preparedness, boost employee engagement, and foster a culture of efficient and responsive communication within the workplace.