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Caroline Duncan

Caroline Duncan has been writing for DeskAlerts since 2017. Caroline has worked in media and corporate communications roles for almost three decades. This includes radio, magazines and online publishing, as well as internal and external strategic communications leadership roles with government and not-for-profit agencies. She is passionate about improving internal communications in large organizations to help boost staff engagement and improve business outcomes. She lives in Australia, and has a Bachelor’s degree majoring in Communications from the University of Canberra.

14 - KPIs for measuring your helpdesk effectiveness

3 min read

9 KPIs for Measuring Your Help Desk’s Effectiveness

The IT help desk is an important tool to ensure your company’s information technology runs smoothly and, as a result, so does your company as well.

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Corporate communication challenges

2 min read

5 Signs that Your Business Needs to Improve Internal Communication

Effective communication ensures cohesion, that everyone in your organization is on the same page, boosts morale and productivity and makes your business a great place to work.

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Benefits of RSVP tool

2 min read

Maximize Your Attendance at Meetings and Events with the DeskAlerts RSVP Tool

Whether you need an idea so you can get the right sized venue, order the right amount of catering or just be sure that everyone who should be attending something critical is actually there, it’s...

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Change management mistakes

3 min read

Why Your Change Management Efforts Fail

When organizations go through change, they have the challenge of taking their human employees along with them on the journey – and quite often with disastrous results.

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Change management process

2 min read

Change Management: 4 Mistakes You’re Probably Making

Change has become a permanent part of the business landscape and there’s often no escaping it.

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7 - the benefits of the  DeskAlerts shortcut-100

2 min read

The Benefits of the DeskAlerts Emergency Notification Shortcut Tool

When your company finds itself in the midst of an emergency situation, every second counts when it comes to responding and alerting your employees to danger.

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9 - How to use surveys to prevent IT outages

4 min read

How to Ensure Your Employees Understand IT Threats

Everyone wants their company to be in the news headlines. But sometimes it’s a bad thing when it happens.

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Employee communication channel

2 min read

Choosing an Internal Communications Channel That Isn’t Overloaded

When you have effective internal communication your employees are all working towards the same common goals, your internal culture is improved and your staff understand what your company’s key...

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Measure employee engagement

3 min read

The Importance of Measuring Staff Satisfaction

How satisfied are your staff? If you can’t answer this question then you’ll be flying blind if you try to put any measures in place designed to improve and enhance employee satisfaction and boost...

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How to choose an alert notification system

2 min read

How to Find the Best Emergency Notification System Vendor

Emergency situations can develop quickly so it’s important that you have a way of communicating efficiently and effectively with your people when time is critical to help keep them safe, no matter if...

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Alert software solutions play a vital role in helping organizations effectively communicate and disseminate important messages to employees in a timely and targeted manner. Leveraging alert software can enable organizations to streamline communication processes, ensure message delivery, and enhance employee awareness of critical information and updates. Implementing alert software solutions can empower organizations to improve emergency preparedness, boost employee engagement, and foster a culture of efficient and responsive communication within the workplace.